Creating and organising users into is an essential part of managing your LMS and learning content. Whether it's for exams, courses or day to day training, groups let you organise, sort and allocate content to your learners
On your Synap platform remember: It is membership to a group that decides who gets what content
Default groups on Synap
Admins = Have administrator access to manage the portal. Admins can control and change all aspects of the portal, including branding, user management and course creation. We recommend you keep the number of admins small.
All Users = All the users on the portal, students and admins will be in this group. If you assign something to this group every single user currently on your platform and future users will get that content. For this reason we recommend that you do not use this group to assign content.
Educators = Managers/Teachers it is their responsibility to keep an eye on students. Educators moderate select groups of students and can see their progress, reinstate material and do data exports on those groups. Educators cannot manage global settings like admins can or see students who are in other groups they don’t moderate.
Students = End- users or 'learners' on the portal. They do not have access to the dashboard, cannot create courses or change settings . They use the portal to complete assignments, access collections and take exams.
You're going to want to create custom groups to manage your users, it's up to you how you split up your users but in general users can be organised by:
Creating a custom group
Go to 'Create group' in the top right hand corner.
From here you'll need to name your group. You can add an optional short description, which is helpful if you're managing the platform with multiple team members and you want to communicate the purpose of the group. The short description is not shown to the members of a group.
Use the User type option to select who will be in this group, ie are you creating a group of students or a group of educators.
Then select which educator group will be moderating the students, if you use the default educator group then all members in that group will see the new group. If you want to limit this you'll need to set up custom eductor groups and make sure you remove them from the default educator group. (More information on creating and managing educator groups)
User Type: Users can be either Guests, Students or Educators. Selecting a user type determines the type of users in the group, who will be doing assignments. Ask yourself what are they using the platform for, are they line managers who will be monitoring other staff? Or are they 'students' who will be assigned courses?
Moderators: Users who will be looking over and moderating the users in the group. Moderators will have more permissions on the portal than the users within the group. ie Educators cannot be moderated by students. A group of educators will be moderated by admins, and admins can moderate all groups by default
Adding users to a group
Now you need to add some users to your group, you can assign content to an empty group and as soon as a new user is added they will get access to the content. (More information on invites and imports)
Add existing users to a group
Option 1: Manually add users 1 by 1
Via Add existing users, use the search bar to search by name or email for any user who already has an account on your platform.
Inviting new users to the platform and group.
Option 1: Manually invite a user list
Type in the emails of people you want to invite separated by a comma, as well as a message. They will receive an invite email asking them to finish setting up their account and choosing a password. (Email branding can be customised in settings)
Option 2: Bulk import new users
From Import users select import CSV.
Upload the CSV to the platform and invite your users. Make sure you're happy all the correct data has been picked up in the import. You'll get a summary message before your import starts
When you're happy with your groups and are ready with your course or collection it's time to assign it to your groups. For more information on Assignments see this help article
New users will be sent an email that contains a unique invite link which allows them to pick a password and finish setting up their account. This is how the email looks to users :
As an admin you can access those invite links manually and send them to users if they lose their email or cannot access it for some reason. The links last 7 days at which point you'll need to resend it to reactivate the invite.